Long-term services and supports (LTSS) are a vital part of care for many dually eligible beneficiaries. LTSS include nursing facility services, adult day programs, home care, and personal care services. Individuals from minority groups often experience disparities in access, quality, and outcomes in LTSS. To help address these disparities, providers and plans may look for ways to meet the cultural and linguistic needs, values, and preferences of diverse individuals.
Resources for Integrated Care (RIC) invites you to explore the resources linked below that contain promising practices relevant to a wide variety of LTSS settings, and case studies demonstrating these practices in action.
Providing Culturally Competent Care: Meeting the LTSS Needs of Dually Eligible Beneficiaries
This webinar describes strategies plans and providers can use to identify LTSS preferences, values, and needs of members from diverse cultural backgrounds. It addresses effective approaches for providing LTSS and training the LTSS workforce.
This webinar is also available as a set of podcasts on the SoundCloud page. A supplemental resource guide and Q&A document are also available.
Culturally Competent LTSS in Action: Keiro Northwest
This spotlight describes culturally competent LTSS programs at Keiro Northwest, including assisted living and skilled nursing facilities, and home care and adult day programs. It highlights how they incorporate architecture, décor, food, activities, and community connections to meet participants’ needs and preferences.
This resource compendium is intended for providers and health plans interested in enhancing capacity to provide and coordinate culturally competent LTSS. Resources include reports, guides, tools, and trainings applicable to a range of settings.
Culturally Competent LTSS for LGBT Individuals
More than one million older adults self-identify as LGBT. Providers may not always know how to best support LGBT individuals in ways that meet their needs and preferences. This compendium offers resources to providers interested in enhancing their capacity to provide culturally competent LTSS for LGBT individuals.